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Returns & Exchanges

We want you to be completely happy with your purchase. Your unworn, unused item(s) may be returned or exchanged within 60 days of ship date. Simply follow the guidelines below. Please note that items received after 60 days of ship date will only be eligible for an exchange of the same item in a different size. Any defective item or incorrect shipment will be replaced at no shipping charge to you.


Returns:
You can return unworn, unused items within 60 days of ship date for a refund, less the original shipping and handling fees. The refund will include the retail price paid, plus any applicable sales tax.

The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. Refunds can only be issued against the credit card used on the original order.

On the back of your sales receipt note the reason(s) for the return. Enclose your packing slip with the item and ship to:

Triple J Sun Protection
77775 Jackal Drive Unit D
Palm Desert, CA 92211
Print on outside of package: EXHANGE or RETURN

Please allow 10 business days after receipt in our warehouse for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please call 800-JJJ-5142 or 760-345-6064 for further assistance.


Exchanges:
You can return unworn, unused items even after 60 days of ship date for an exchange. Exchanges are only valid for the same item in a different size. We will send you the requested item at no shipping charge to you.

The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all exchanges be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.

On the back of your sales receipt, note the reason(s) for the exchange. Enclose your packing slip with the item and ship to:

Triple J Sun Protection
77775 Jackal Drive Unit D
Palm Desert, CA 92211
Print on outside of package: EXCHANGE

Please allow 5-10 business days after receipt in our warehouse for your exchange to be processed and shipped to you.

 
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